Refund Policy

Last updated: 3 July 2026

This Refund Policy forms part of our Terms of Service and explains how Homes4Sale (Melkerson & Nott S.L.) handles payments, cancellations and refunds on Homes 4 Sale. By making any payment, you agree to it. Our full company and contact details are on the Privacy Policy.

1. Payments are final

To the maximum extent permitted by law, all payments are final, non-cancellable and non-refundable. This covers subscriptions, listing plans, featured or promoted listings, advertising, upgrades, bundles, renewals and any other paid service. We do not refund, credit or compensate unless required by mandatory law or agreed by us in writing.

2. Business customers

Our paid services are intended for agencies, professionals, businesses, developers, sellers and landlords. Where you buy as a business or for your trade or profession, you purchase on a business-to-business basis, you are not a consumer, no consumer withdrawal right applies unless the law says otherwise, and cancellation only prevents future renewals.

3. No refunds for unused, renewed or removed services

We do not refund unused or partially used services (unused periods, listing capacity, credits, inactive accounts, or failure to use features or receive enquiries, leads, views, sales or rentals). Renewals are charged per your plan, and it is your responsibility to cancel before the renewal date — we do not refund because you forgot or cancelled late. We also do not refund where we remove, suspend or delete a listing or account for inaccuracy, unlawful or misleading content, a breach of our Terms, failed or disputed payment, or where the law or an authority requires us to act. In these cases fees remain due.

4. No guarantee of results

We provide listing and advertising services only. We do not guarantee enquiries, leads, sales, rentals, viewings, revenue, rankings, visibility, traffic or responses, and failure to achieve any result is not grounds for a refund.

5. Cancellation

Cancel any time using the cancellation function in your account or by emailing info@homes4sale.es. Cancellation takes effect from the next billing period and does not refund payments already made. We recommend cancelling at least 5 business days before renewal.

6. Billing errors & duplicate payments

If you think you were charged incorrectly, email info@homes4sale.es within 14 days with your account email, invoice number, date, amount and reason. If we confirm a genuine error, we may issue a refund, credit or adjustment. Duplicate payments caused by a technical fault on our side may be refunded after verification; those caused by user error are at our discretion. Payment processor, bank and currency fees may be deducted where the law allows. (Forgetting to cancel or dissatisfaction with results is not a billing error.)

7. Consumer withdrawal rights

If you buy as a consumer (not for your trade or profession) you may have a statutory right to withdraw from certain distance contracts. This right may be lost once a digital service is fully performed where you asked for immediate performance and acknowledged the consequences. Because paid services usually give immediate access, we may begin providing them before any withdrawal period ends. Nothing here excludes consumer rights that cannot legally be excluded, and where a valid withdrawal right applies we will refund as required by law.

8. Chargebacks

Please contact us before starting a chargeback or payment dispute so we can investigate. Raising one without a valid legal basis may lead us to suspend your account, disable listings, recover the disputed amount and related fees, refuse future payments or take legal action. A chargeback does not cancel your payment obligations.

9. Promotions, taxes & approved refunds

Promotional prices, discounts, coupons and free trials follow the conditions stated at the time; promotional payments are non-refundable, discounts have no cash value, and free trials convert to paid plans unless cancelled in time. Approved refunds may exclude non-refundable taxes and processor fees, are normally issued to the original payment method, and their timing depends on banks and processors. Instead of a refund we may, at our discretion, offer an account credit (no cash value, non-transferable, may expire). Any exceptional refund is discretionary, must be confirmed in writing, and sets no precedent.

10. Requesting a review & changes

To request a refund review, email info@homes4sale.es with the subject “Refund Review Request” and include your name, account email, invoice number, payment date, amount and reason. Incomplete or late requests may be rejected. We may update this policy and will post changes here; mandatory rights are unaffected.